Listed on the “40 Under 40” list of seasoned executives and young leaders in Arabian Business in 2019, Al Shorafa is considered among the very few young Emirati female COOs in the healthcare sector.
Eman Al Shorafa earned her Bachelor’s Degree in Marketing and Business Administration from Zayed University in 2009, and has started her career in marketing and executive administration at United Eastern Medical Services (UEMedical), climbing the ladder step by step as the chief protocol officer for over four years, and most recently as the chief operating officer of the leading Danat Al Emarat Hospital for Women and Children.
Al Shorafa manages over 180 employees, from patient experience to operations, call centre, business office, planning office, biomedical engineering, facilities management, VIP services, hospitality services, catering, patient relations, and more.
As one of the youngest female Emirati COOs in the healthcare sector, Al Shorafa has proved herself as an excellent leader, inspiring her team members and colleagues to achieve positive outcomes and improve patient satisfaction rates at the hospital.
Since 2015, she has been continuously elevating the patient journey and exceeding patients’ expectations. Al Shorafa dedicates her time in meeting patients and understanding their needs as well as the employees’ needs in all different departments at the hospital, bringing in visionary strategic plans and innovative initiatives that are well-executed amongst all team members and translated into the best possible outcomes.
She is a board member at United Eastern Group (UEG) and United Eastern Technical and Management Training (UETMT) and also the co-founder and manager of three businesses – a high-end café (Mon Café), a retail boutique shop for children (Mon Bebe) as well as a prestigious Swiss chocolate brand (Rohr Chocolats).